Shipping policy
Shipping Policy
GET IT FROM KOREA helps customers around the world purchase products from Korean online stores and have them delivered internationally.
Because we purchase products in Korea on your behalf, the shipping process consists of two stages: domestic delivery within Korea and international delivery from Korea to your destination.
1. Domestic Delivery in Korea
After your order and payment are confirmed, we purchase the requested product from the Korean seller.
The seller then ships the product to our location in Korea. Domestic delivery times vary depending on the seller, product availability, weekends, public holidays, pre-orders, and other circumstances outside our control.
2. Order Consolidation
If you purchase products from multiple Korean stores, we may combine eligible items into one international shipment when requested or when applicable.
Consolidating products can help reduce international shipping costs. International shipping will normally be arranged after the items included in the shipment have arrived at our location in Korea.
3. International Shipping
Once your items arrive in Korea and are ready for international shipment, they will be prepared for delivery to the destination provided with your order.
Available shipping methods, carriers, delivery times, and shipping costs may vary depending on the destination country, package weight, dimensions, product type, and other shipping conditions.
Estimated delivery times are estimates only and are not guaranteed.
4. International Shipping Costs
International shipping costs are generally calculated based on the final packed weight and/or dimensional weight of the shipment, destination country, and selected shipping method.
If the final international shipping cost cannot be determined at the time of the initial order, we may provide or request confirmation of the shipping charge after the products arrive at our location in Korea and the final package can be measured.
5. Customs Duties and Taxes
International shipments may be subject to import duties, VAT, GST, customs fees, brokerage fees, or other taxes and charges imposed by the destination country.
Unless otherwise clearly stated at the time of purchase, these charges are not included in our product price, service fee, or international shipping charge and are the responsibility of the recipient.
Customs regulations vary by country. Customers are responsible for checking whether the products they request can legally be imported into their destination country.
6. Restricted or Prohibited Products
Certain products may be restricted or prohibited from international shipment due to airline, carrier, customs, export, import, or destination-country regulations.
If we determine that a requested product cannot be shipped internationally, we will contact you to discuss the available options.
7. Shipping Delays
Delivery may be delayed due to customs inspections, carrier disruptions, weather conditions, public holidays, flight schedules, local delivery conditions, incorrect or incomplete address information, or other circumstances outside our reasonable control.
GET IT FROM KOREA cannot guarantee a specific delivery date for international shipments.
8. Tracking
When tracking is available, tracking information will be provided after the international shipment has been dispatched.
Tracking updates may take some time to appear after the shipment has been handed over to the carrier.
9. Address Information
Customers are responsible for providing a complete and accurate recipient name, shipping address, postal code, telephone number, and any other information required for international delivery or customs clearance.
Additional shipping, return, redelivery, or handling costs resulting from incorrect or incomplete information may be charged to the customer where permitted by applicable law.
10. Lost or Damaged Shipments
If a shipment appears to be lost or arrives damaged, please contact us promptly with your order information and, where applicable, photos of the package and products.
We will assist with the carrier's investigation or claim process where available. The resolution of a shipping claim may depend on the carrier's terms, insurance coverage, and applicable law.
11. Contact Us
If you have questions about international shipping, customs, or your order, please contact GET IT FROM KOREA through the contact information provided on our website.