Refund policy
Return & Refund Policy
At GET IT FROM KOREA, we purchase products in Korea on behalf of our customers based on the product links and order information they provide.
1. Before We Purchase Your Item
If you wish to cancel your order, please contact us as soon as possible. If we have not yet purchased the item from the Korean seller, we may cancel the order and issue a refund. Any non-refundable payment processing fees or other costs already incurred may be deducted from the refund where permitted by applicable law.
2. After We Purchase Your Item
Once we have purchased an item from a Korean seller on your behalf, cancellation or return is subject to the return and cancellation policy of the original Korean seller.
If the seller accepts the cancellation or return, we will assist you with the process. Any domestic return shipping fees, seller-imposed charges, payment fees, or other costs incurred may be deducted from the refund where permitted by applicable law.
3. After International Shipment
Once an order has been shipped internationally from Korea, cancellation is generally not possible.
If you request a return after shipment, please contact us first. Return eligibility will depend on the condition of the product, the original Korean seller's return policy, and applicable consumer protection laws.
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, international return shipping costs and any customs duties, taxes, handling charges, or other return-related costs are the customer's responsibility.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us promptly and provide your order number, photos of the product, packaging, and shipping label.
We will review the issue and work with the seller and/or shipping carrier to determine the appropriate solution.
5. Items That May Not Be Returnable
Certain products may not be eligible for return due to their nature or the policies of the original seller. These may include personalized or custom-made products, opened or used cosmetics and personal-care products, perishable goods, hygiene-sensitive products, and other products that cannot reasonably be resold after opening or use.
Return eligibility may also be restricted where permitted by applicable law.
6. Service Fees
Our service fee covers purchasing, order processing, communication, consolidation, and related services performed on your behalf.
If those services have already been performed, the service fee may be non-refundable to the extent permitted by applicable law. If an order is cancelled before substantial services have been performed, we will determine the refundable amount based on the work and costs already incurred.
7. Refunds
Once a refund is approved, it will be issued to the original payment method whenever possible. Processing times vary depending on your bank, card issuer, or payment provider.
Shipping charges, customs duties, taxes, payment processing costs, and other third-party charges that have already been incurred may not be refundable, except where required by applicable law.
8. Contact Us
If you have any questions about a cancellation, return, or refund, please contact GET IT FROM KOREA through the contact information provided on our website.